• Please place your order via our website: www.cheesedotcom.sg
  • For bulk or corporate orders, please call us at +65 8226 1400.
  • After placing your order, you will receive an email confirmation. If you do not receive one, please contact us at +65 8226 1400 and we will verify and amend your order details if necessary.
  • Kindly review your order before finalizing it. We will not be liable for missing or incorrect orders due to inaccurate information provided.
  1. Self-Collection
  • Location:
  • Crescendo Building, 25 Upper East Coast Road, Singapore 455290
  • Operating Hours:
    Monday: 11am – 7pm
  • Tuesday to Friday: 10am – 7pm
  • Saturday: 10am – 8pm
    Sunday: 10am – 7pm
  • Please present your email confirmation when collecting your order.
  1. Delivery
  • Place your order by 2:00 PM (SGT) for next-day delivery or collection.
  • We deliver island wide in Singapore using a third-party courier service.
  • Same-day delivery or collection?
    You may place your order through our website, but we strongly encourage you to call us at +65 8226 1400 for assistance. Alternatively, you may arrange your own courier (e.g., car service) or opt to pick up from our store.
  • If you have specific delivery instructions, please include them in your order. We will do our best to accommodate your request.
  • If no one is available to receive the delivery, the order will be returned to our shop. Any rescheduling will incur an additional fee.
  1. Additional Information
  • Free delivery is available for orders above S$150.
  • If your order is a gift, please inform us so we can send the receipt to your email instead of including it with the package.

At CheeseDotCom, we take pride in delivering your orders in excellent condition. We encourage you to check your items upon delivery.

If there are any issues or if your order arrives in poor condition, please contact us at +65 8226 1400 with a photo of the item, your receipt, and details of your feedback.

  • We do not offer refunds. However, date changes are allowed if we are notified at least 48 hours in advance.

Exceptions / Non-returnable Items:

  • Food orders, especially customized items are non-refundable and cannot be returned once accepted.
  • Once prepared, food items cannot be postponed for collection on another date.
  • Any uncollected items on the scheduled collection date will be forfeited and are not refundable.
  • Pre-orders are required for all platters. For last-minute or urgent requests, please contact us at +65 8226 1400 to check availability.
  • Platters can be customized; please include any requests in the “Special Requests” section when placing your order. All customizations are subject to availability.
  • We also accept platter orders for corporate events and private parties. A lead time of 3–5 days is required.
  • If you have questions or need recommendations, feel free to visit our store or call us at +65 8226 1400.